knysna manor

Knysna Manor House is a charming, historic guesthouse on South Africa’s Garden Route. With occupancy proving challenging during the quieter season, we took a fresh look at the business through the eyes of a guest — exploring the full customer journey and uncovering opportunities to strengthen its appeal, experience and positioning.

The full Open Road Review & Creative Roadmap is an in-depth document, so what you’ll see here is just a small selection of the insights, ideas and creative concepts explored.